Terms & Conditions

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Interflora British Unit ("Interflora, we or us") make the Interflora website (the "Website") available to you and any of our services which are accessible on or via the Interflora Website (the "Interflora Service").

These Terms and Conditions govern your use of the Website and the Interflora Service.

Products
1.1 All products as depicted on this Website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed. Certain product ranges are available in selected delivery areas only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please visit our Allergy & Product Information page, or contact the Interflora Customer Contact Centre using the contact details set out in section 7.
1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
1.6 We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order.
1.7 Products are delivered next day unless another delivery date or delivery service is selected. See section 5 for delivery services.
1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. However, exceptions apply to our summer and spring ranges which are guaranteed for a minimum period of 5 days.
Prices
2.1 Prices listed within the Interflora Service are valid for a maximum of 14 days from the date of submitting your order.
2.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.
2.3 Except where stated product prices exclude delivery charges.
2.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude delivery charges.
2.5 Please note that from time to time, product and delivery prices on interflora.co.uk (or a subdomain of) may vary to those offered in an Interflora Florist or via the telephone ordering line.

 

Orders/Payments
3.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
3.3 By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.
3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
3.5 We cannot accept orders from customers under the age of eighteen (18) years.

 

Delivery
4.1 Delivery will be specific to B&D so Jo will need to fill this in
4.2 Delivery will be specific to B&D so Jo will need to fill this in
4.3 Delivery will be specific to B&D so Jo will need to fill this in
4.5 Delivery will be specific to B&D so Jo will need to fill this in
4.6 Delivery will be specific to B&D so Jo will need to fill this in

 

Cancellation/Amendments
5.1 If for any reason you wish to change or cancel your order you can do so, subject to clause 6.2, by calling 0333 003 3588 or emailing: customer.support@interflora.co.uk. Alternatively you can cancel your order, subject to clause 6.2, by filling in the customer feedback form on our contact us page. Please give 48 hours’ notice before the requested delivery date.
5.2 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun.
5.3 In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Interflora has the right to deduct an amount for diminished value of goods.
5.4 In the event that goods are to be returned please return them to: Customer Services Department, Interflora British Unit, Interflora House, Watergate, Sleaford, Lincolnshire, NG34 7TB and you will receive a full refund, subject to clause 6.3. In the event that goods purchased from a florist need to be returned, these should be returned to the premises of the florist delivering the goods.
5.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

 

Customer Contact
6.1 In the event you are not satisfied with the Interflora Service, please contact us and we’ll do all we can to put the situation right, or, if you prefer, give you your money back.
6.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
6.3 Any complaints should be addressed in the first instance to:
 
  • By email: customer.support@interflora.co.uk
  • By telephone: 0333 003 3588
  • By post: Customer Contact Centre, Interflora British Unit, Interflora House, Sleaford, Lincolnshire, NG34 7TB
6.4 Our Customer Service Contact Centre is available:
 
  • 8am - 8pm Monday to Friday
  • 8am - 7pm on Saturday
  • 10am - 6pm on Sunday

 

Online Dispute Resolution (ODR) and Alternative Dispute Resolution (ADR)
7.1 Under European legislation, if you are not able to resolve any customer service issue you may have with a product or service you have purchased via our website or by telephone you may wish to consider an Alternative Dispute Resolution. For further information please visit the European Online Dispute Resolution Platformhttp://ec.europa.eu/consumers/odr/.
Disclaimer
8.1 Whilst we agree to use all reasonable endeavours to ensure that the Website and/or the Interflora Service is fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and/or the Interflora Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website and/or the Interflora Service impossible or impractical.
9.2 We accept liability for death or personal injury arising from our negligence.
9.3 Subject to clause 9.2 our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited, per claim or series of connected claims, to a multiple of 5 times the price you have paid for the products.
9.4 Subject to clauses 9.2 and 9.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Website and/or the Interflora Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
9.5 Subject to clauses 1.5 and 5.3, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
9.6 Abuse of Service: We reserve the right to refuse an order if we believe your use of the Interflora Service, either directly or indirectly, is for any unlawful purpose, or, may cause distress or offence to any person.
9.7 Interflora understands that it is under a legal duty to supply goods that are in accordance with the contract.
Promotional Codes
9.1 Interflora promotional codes (also abbreviated to 'voucher codes') can only be used against purchases made on interflora.co.uk (or a subdomain of) for delivery to UK and/or Republic of Ireland addresses only. Please note we are unable to accept Interflora Gift Vouchers or Flora-Cheques on interflora.co.uk (or a subdomain of).
9.2 Promotional codes must be entered in the relevant section of the order process on interflora.co.uk (or a subdomain of). We are unable to apply a promotional code to orders already placed.
9.3 Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients.
9.4 Promotional codes may also be set to a maximum number of redemptions - if we are not able to accept the promotional code you have entered it will be because the code has expired or the maximum redemption level for promotion has been met. We will advise you accordingly in the order process and the discount will not be applied.
9.5 Selected promotional codes may be restricted for use against specified products or services - details of any restrictions will be communicated at the point where we promote the promotional code to you.
9.6 Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
9.7 Where the promotional code entitles you to a percentage discount against the product price, this excludes any and all delivery charges.
9.8 Where the promotional code entitles you to a free delivery offer, this will usually be for Interflora standard delivery (next day or nominated day) charged at £6.00. Certain delivery dates may incur additional charges, such as delivery on Sunday's or public holidays etc.
9.9 Promotional codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered.
9.10 We cannot be held responsible for non-availability of interflora.co.uk (or any subdomain of) which may prevent use of promotional codes.
9.11 Changes to these terms of use may be made at any time.
9.12 Interflora promotional codes are not valid when purchasing Interflora Gift Cards, but can be used in conjunction with an Interflora Gift Card to make a purchase on www.interflora.co.uk.
9.13 Interflora promotional codes are not valid when purchasing Interflora Gold or Interflora Platinum.
General
10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website and/or the Interflora Service from time to time. We will post any changes on the Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Interflora Service or Website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Website and/or the Interflora Services for any reason at any time.
10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act.
10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
My Account Service
11.1 The Interflora ‘My Account’ service (also referred to as the ‘Service’ hereafter) is provided as a complimentary feature by Interflora for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service.
11.2 To register with the Service you must be eighteen (18) years of age or over.
11.3 When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).
11.4 If Interflora has reason to believe that there is likely to be a breach of security or misuse of the Service or Website, we may require you to change your password, or may suspend your use of the Service.
11.5 You must ensure that the details you provide on registration or at any time are correct and complete.
11.6 You must inform us immediately of any changes to the personal information that you provided when registering. Updates can be made at any time by going to the 'About Me' personal profile section of My Account. This will help us to ensure that the Service we provide is accurate and up to date.
11.7 Use of the Service is intended to assist with purchases made via the Website. The Service must not be used for the following purposes:
 
  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Website.
11.8 Interflora reserves the right to refuse to post material on the Website or to remove material already posted.
11.9 Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of the Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
11.10 Your access to the Website and Service may occasionally be restricted to allow for routine maintenance.
11.11 These terms and conditions operate in conjunction with general Terms & Conditions of the Website governing overall use and order placement. We are committed to protecting your privacy; further information is contained within our Privacy Policy.
11.12 If you have any queries please contact us using the contact details below:
 
  • By email: customer.support@interflora.co.uk
  • By telephone: 0333 003 3588
  • By post: Customer Contact Centre, Interflora British Unit, Interflora House, Sleaford, Lincolnshire, NG34 7TB
11.13 We have obligations in relation to your personal information under the Data Protection Act 1998. Some of the information you provide may be "sensitive" information under the act (i.e. information on "delicate" matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexuality etc.). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that you have the consent of these people to provide us with that information.
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